FAQs

Q?

If you were to experience a major disaster, do they have a written plan for how your data could be restored FAST and/or enable you to work from a remote location?

A.

All clients receive a simple disaster recovery plan for their data and network. We encourage them to do a full disaster recovery plan for their office, but at a minimum, their network will be covered should something happen.

Q?

Do they Insist on monitoring an offsite as well as an onsite backup, or are they letting you rely on outdated tape backups?

A.

We do not allow our clients to use tape backups because they are incredibly unreliable. We make sure all of our clients have offline backup. This is a HIPAA requirement so we highly advise this to our clients. We also perform a monthly “fire drill” and perform a test restore from backup for our clients to make sure their data CAN be recovered in the event of an emergency. After all, the WORST time to “test” a backup is when you desperately need it.

Q?

Do they provide you with a monthly maintenance to perform the updates, security patches, and status of every machine on your network so you know for SURE your systems have been secured and updated?

A.

Every month our clients get a scheduled proactive maintenance wherein all computers and servers are scanned with malware, temp files deleted, hard drives defragged to ensure that your network is in tip top shape. Computers are like cars too. – They need proper maintenance to work efficiently.

Q?

Do they insist on remotely monitoring your network 24-7-365 to keep critical security settings, virus definitions and security patches up-to-date and PREVENT problems from turning into downtime, viruses, lost data and other issues?

A.

Yes; our remote network monitoring system watches over your network to constantly look for developing problems, security issues and other problems so we can address them BEFORE they turn into bigger problems.

Q?

Do their technicians maintain current vendor certifications or participate in on-going training – or are they learning on your dime?

A.

Our technicians are required to keep the most up-to-date vendor certifications in all the software we support.

Q?

Can’t get a hold of your IT Company? Is their help-desk US based or outsourced to an overseas company or third party?

A.

We provide our own in-house help desk and make sure the folks helping you are friendly and helpful. We consider this one of the most important aspects of customer service, plus we feel it’s important to keeping your data secure. We are licensed, bonded and insured.

Q?

Are they familiar with (and can they support) your e-MDs?

A.

Our Answer: This is what differentiates us from the rest – we are a great IT company and also e-MDs experts. Our company has performed more than 250 installations of e-MDs. Ninety percent of our clients are e-MDs users. When you hire us, there will be no guessing game if it is a network or an e-MDs issue. Being experts in both results in faster resolution of the problem and no finger pointing.